Pryvate SMC is the tool you need to support and prove compliance Voice conversations present a particular challenge for organizations, forcing them to rely on sampling of recordings and investing expensive resources in listening to them. By transcribing conversations to text, not only can ALL conversations be kept for as long as required, they can also ALL be automatically reviewed, enhancing compliance, reducing risk and proving that the right processes are in place. By automatically tagging specific keywords and helping you identify trends Pryvate SMC will highlight conversations that need looking into. GDPR demands additional care of personal data. Voice is classed as Biometric Data and requires stronger protection but once transcribed its doesn’t need to be stored to keep its value. Personally Identifiable Information (PII) can be obfuscated and access controlled. Transcriptions can easily be shared with customers, ensuring Personal Data has been recorded correctly and supporting Data Subject Access Request processes

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Tagging and Redacting

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