Audio Transcription/Indexing Service
We collect personal information in a number of ways when you visit our site or use our service. For example, you provide us with personal information when you register for an account or contact us by email. Criptyque Limited automatically receives and records information from your browser, including your IP address and cookies. The personal information collected is used for billing, identification, authentication, service improvement, research, and contact.
Criptyque Limited does not sell, rent or share personal information with any third parties under any circumstances. We may, however, disclose personal information when we believe it violates our Terms of Service or is appropriate to comply with the law, to protect our or our users' rights, as well as to protect our users from fraudulent, abusive, and unlawful use of our site. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Client Data and Storage
Criptyque Limited ensures that all the files, transcripts, indices and data remain private and confidential. Access is restricted strictly on a need to know basis to our employees and contractors. All employees and contractors are required to sign a Non Disclousure Agreement before being allowed access to the data. Due to the sensitive nature of the recordings and transcripts we take privacy very seriously and make it our primary concern for all our customers.
We restrict access of information to Criptyque Limited employees, contractors and agents who need to know that information in order to operate, develop or improve our transcription service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Criptyque Limited will notify customers by email about any significant changes in this policy.
Privacy Questions and Feedback
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.